Forest Whitaker goes to the deli for a sandwich – and gets frisked by an employee?

Two hours later it’s all over the news.

Local business. Global impact.

That local deli was trying to protect their customers, maintain a safe environment, and keep prices low by curtailing theft.

So they frisked an internationally-acclaimed Emmy®, Golden Globe®, and BAFTA winning actor because someone thought he was walking too fast?  Was that a customer service policy?

Are your customer service policies doing a disservice to your customers?

For all businesses (both local and global) – your brand is your reputation, and your reputation is your brand.  What’s your customer service reputation?

On this week’s Google+ Hangout, we’ll show you what you need to know to achieve awesome customer service in a local-to-global world.


Enjoy the show!