broken-android-deviceAbout a week and a half ago, Adam was walking up the steps to his townhouse, and for some reason lost his grip on his smartphone.

The device took a 10-foot tumble, and while it still made and received calls and could be used to access the Internet, the face was cracked in 100 different places to the point you could barely make out his “Business Cat” wallpaper.

In this week’s Local2Global Mavens, we’ll cover all the reasons Adam is so happy right now.

How he got the phone fixed, the steps in place to reduce his inconvenience, how to retain and keep customers as a result of upselling at the point of original sale!

Join us Friday, May 16, 2014 at 1:00 PM Eastern / 10:00 AM Pacific!

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“See you” Friday!

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